Terms and Conditions

Last updated: 10 November 2026

1. About these terms and who we are

These terms apply to your use of the Lake Journey website at www.lakejourney.com. Lake Journey is the trading name of Muhammad Sohail Raza, a sole trader, whose business details are on our Legal Information page. By using the website you agree to these terms. If you do not agree, please do not use it. Nothing in these terms affects your statutory rights as a consumer.

2. What Lake Journey does and does not do

Lake Journey is a travel comparison and affiliate website. We help you find and compare travel options such as flights, hotels, holidays and car hire. We are not an airline, hotel, tour operator, travel agent or car rental company. We do not sell tickets, rooms, holidays or cars, we do not take bookings and we do not take payments.

3. Using Lake Journey

You can use Lake Journey free of charge. We may change, suspend or withdraw any part of the website at any time, and we do not promise that it will always be available or free of errors.

4. Bookings with travel providers

When you choose an option you continue on a travel provider’s own website, which is run by a separate company. Your booking is a contract between you and that provider, and the provider’s terms apply. Payments, changes, cancellations, refunds and customer service are handled by the provider. We cannot change or cancel a booking for you. Please check the details carefully before you pay.

5. Prices and availability

Prices, availability and other details shown on or through Lake Journey come from third parties and can change at any time. We do not guarantee that they are accurate, complete or the lowest available. The final price and conditions are shown by the provider before you pay, so please check the total price, including any baggage, seat or payment charges, before you commit.

6. Package holidays and financial protection

Whether a booking counts as a package, and what financial protection applies (for example ATOL or ABTA protection), depends on the provider and on how your trip is put together. Lake Journey does not sell packages or flights, and nothing on this website is a statement that any booking is ATOL protected or otherwise financially protected. Any holiday packages or flight-and-hotel deals you see through Lake Journey are put together and sold by our travel partners, not by us, and any protection that applies comes from the provider you book with. Please check this with the provider before you book. You can check whether a company holds an ATOL on the Civil Aviation Authority’s website.

7. Affiliate links

Some links on Lake Journey are affiliate links. If you book through them we may earn a commission, at no extra charge from us. Our Affiliate Disclosure explains this in more detail. We compare options from the partners we work with, so results may not include every provider on the market.

8. Travel information, guides and images

Our guides and articles are for general information only and are not professional, medical or legal advice. Entry rules, visas, health requirements and safety conditions change. Please check official sources, such as GOV.UK foreign travel advice, before you travel.

Images on this website are for illustration only. Some are stock photographs and some are created with AI tools, so they may not show the actual hotel, aircraft, vehicle or place you book.

9. Third-party websites and tools

Our pages include tools and links provided by other companies. We do not control them and are not responsible for their content, availability or policies. Their use of your information is explained in their own privacy policies and in our Privacy Policy and Cookie Policy.

10. Acceptable use

Please use Lake Journey lawfully and fairly. Do not try to interfere with its security or operation, do not introduce harmful code, and do not use automated tools to copy its content or overload it without our permission.

11. Intellectual property

The content, design and logo of Lake Journey belong to us or our licensors. You may view our pages and link to them, and you may use them for your own personal, non-commercial purposes. You may not copy, republish or reuse our content for other purposes without our written permission. Partner names and logos belong to their owners.

12. Our responsibility to you

We will use reasonable care and skill in running the website. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill.

We are not responsible for the services of travel providers, who contract with you directly; for prices, availability or information that comes from travel providers or other third parties; or for the content or availability of other companies’ websites and tools. We do not promise that the website will always be available or free of errors.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.

13. Complaints

If you have a complaint about the website, please email lakejourney7@gmail.com or write to us at the address below, and we will look into it. Complaints about a booking should be made to the provider you booked with. Complaints about personal data are covered in our Privacy Policy.

14. Changes to these terms

We may change the website and these terms, for example to reflect changes in the law, changes to the tools and partners we link to, changes to how the website works, or to correct mistakes. The date at the top shows when they were last updated, and the terms in force when you use the website are the ones that apply. We will not use a change to take away rights you have under the law. If any part of these terms is found to be unenforceable, the rest will continue to apply.

15. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. This does not affect any mandatory consumer rights you have under the law of the country where you live.

If you live in England or Wales, the courts of England and Wales will have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of England and Wales or in the courts of the country where you live. If you live elsewhere, you keep any right you have to bring proceedings in the courts of your own country.

16. Contact

Lake Journey, trading name of Muhammad Sohail Raza, 1012 Stockport Road, Manchester, M19 3WN, United Kingdom. Email: lakejourney7@gmail.com.