Privacy Policy
How Lake Journey collects and uses personal data, and your rights.
Last updated: 11 November 2026
This policy explains how Lake Journey collects, uses and protects personal data when you use www.lakejourney.com. We keep data collection to a minimum: we do not take bookings or payments, and we do not currently use analytics tools.
1. Who we are
Lake Journey is the trading name of Muhammad Sohail Raza, a sole trader. For UK data protection law, Muhammad Sohail Raza, trading as Lake Journey, is the controller of the personal data described in this policy, except where a travel partner collects data for its own purposes (see section 5).
| Controller | Muhammad Sohail Raza, trading as Lake Journey |
|---|---|
| Address | 1012 Stockport Road, Manchester, M19 3WN, United Kingdom |
| lakejourney7@gmail.com |
More details about who operates Lake Journey are on our Legal Information page.
2. The personal data we collect and why
| Information | Where it comes from | Why we use it | Our lawful basis |
|---|---|---|---|
| Messages you send us: your email address, your name if you give it, and what you write. | You, when you email us. | To read and reply to your enquiry and keep a record of the conversation. | Legitimate interests: our interest in replying to people who contact us and keeping a record of what was said. |
| Technical information: for example your IP address, browser and device type, the pages requested, and the date and time. | Collected automatically by our web server and hosting provider when you visit. | To deliver the website, keep it secure and fix problems. | Legitimate interests: our interest in delivering the website, keeping it secure and fixing problems. |
| Your cookie choice: a cookie that records whether you accepted or rejected cookies. | Your device, when you use our cookie banner. | To remember your choice for up to 12 months. | Our interest in remembering your choice, and our legal obligations on cookies. |
| Information collected by partner tools and travel providers when you use their tools or click their links. | Our travel partners (see section 5). | Used by the partners for their own purposes. | Decided by each partner, which is responsible for its own use of the data. |
Giving us your details by email is voluntary: if you do not, we may not be able to reply, and you are not required by law or by contract to give us any personal data in order to browse the website. We do not ask for payment card details or booking details. We do not knowingly collect special category data (such as health or religious information), so please do not include it in emails to us. We do not use automated decision-making or profiling that has legal or similarly significant effects on you.
3. Cookies and similar technologies
Some tools on our pages, such as the flight search form, are provided by our travel partners and may use cookies or similar technologies such as browser storage. They stay switched off until you allow them. Our Cookie Policy explains which tools we use and how you can accept, reject or change your choices at any time.
4. Information from our affiliate network
Our affiliate network gives us reports about clicks, bookings and commission so that we can run our business and be paid. We do not ask for, and do not expect to receive, your name, contact details or payment details through these reports.
5. Travel partners and providers
Search tools and links on Lake Journey are provided by travel partners connected through the Travelpayouts affiliate network, such as Aviasales (flights), Trip.com (hotels and holidays) and QEEQ (car hire). When you use one of these tools, or click a link to a provider, the partner or provider may collect information such as your search details, device information and the fact that you came from Lake Journey. They are independent controllers: they decide how that information is used and have their own privacy policies, which we encourage you to read. The flight search tool also loads fonts from Google, which means your IP address is sent to Google when it loads. Our affiliate script, provided by Travelpayouts, only loads if you allow Advertisement cookies. It helps record that a visit or booking came from Lake Journey, and Travelpayouts may collect information such as the pages you view, the links you click and your device information for that purpose. We have switched off its optional features that change links, add links to our text or show offers from other websites. When you book, you share your details with the provider, not with us.
6. Who else we share personal data with
- Our hosting provider, Hostinger, which stores our website and its server logs on our behalf.
- The email service we use to receive enquiries (Gmail, provided by Google).
- Professional advisers, regulators or authorities, where the law requires or allows it.
We do not sell personal data.
7. Transfers outside the UK
Some of our partners and service providers use servers outside the UK. Where we ourselves transfer personal data outside the UK, we make sure the safeguards required by UK law are in place. Partners that collect data through their own tools are responsible for the transfers they make.
8. How long we keep personal data
- Enquiry emails: for as long as we need them to deal with your enquiry and any follow-up questions. We review enquiries at least once a year and delete those we no longer need, unless we must keep them for legal reasons or to deal with a complaint or dispute.
- Server logs: kept by our hosting provider for a limited period under its own settings.
- Your cookie choice: up to 12 months, stored on your device.
9. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data in certain circumstances;
- ask us to restrict how we use your data, or object to our use of it;
- ask for your data in a portable format, where this applies; and
- withdraw your consent at any time where we rely on it.
To use any of these rights, email lakejourney7@gmail.com. We may need to check your identity first. We will normally respond within one month, and we do not normally charge a fee.
10. How to complain
If you have a concern about how we handle your personal data, please tell us. You can email lakejourney7@gmail.com or write to us at the address in section 1, marking your message “Data protection complaint”. We will acknowledge your complaint within 30 days of receiving it, look into it without undue delay, keep you informed, and tell you the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. We would welcome the chance to put things right first, but you do not have to contact us before the ICO.
11. Children
Lake Journey is intended for adults planning travel and is not directed at children. We do not knowingly collect personal data from children.
12. Security
We take reasonable steps to protect the personal data we hold. No website or email service can be completely secure, so please avoid sending sensitive information by email.
13. Changes to this policy
We may update this policy from time to time, for example if the tools on our website change. The date at the top shows when it was last updated.
14. Contact
Questions about this policy or your personal data can be sent to lakejourney7@gmail.com or by post to Lake Journey, 1012 Stockport Road, Manchester, M19 3WN, United Kingdom.