Help & FAQ
How Lake Journey works, how to search and compare, and who to contact about your booking.
How Lake Journey works
Three simple steps from searching to booking.
1. Search
Choose a service, then enter your trip details in the search form.
2. Compare
Review the options and prices shown by our travel partners.
3. Book with the provider
Pick the option you like and finish your booking on the provider's own website.
Searching and comparing
Flights
Enter where you are leaving from, where you are going, your dates and the number of passengers, then choose Search.
Hotels
Enter a destination, check-in and check-out dates and the number of guests to compare places to stay.
Holidays
Search flights and hotels for the same trip, or browse holiday destinations to get started.
Frequently asked questions
Does Lake Journey sell tickets or take bookings?
No. Lake Journey is a comparison website. We do not sell tickets, rooms, holidays or cars and we do not take payments. When you choose an option you complete your booking with the airline, hotel, car rental company or booking platform that provides it.
Who do I contact about a booking, payment, cancellation or refund?
The provider you booked with. Bookings, payments, changes, cancellations and refunds are handled entirely by that provider, and Lake Journey cannot alter or cancel them. Your confirmation email from the provider will explain how to get in touch.
Why might a price change after I click through?
Prices and availability come from our travel partners and can change at any moment. The final price, taxes, fees and conditions are shown by the provider before you pay, so please check them carefully.
Does it cost anything to use Lake Journey?
There is no charge for searching. Some links on Lake Journey are affiliate links, which means we may earn a commission if you book through them. You can read more in our Affiliate Disclosure.
Where do my search results appear?
On the Flights page, results from our travel partner are shown on Lake Journey. For hotels, holidays and car hire, your search may continue on the partner's website, where you can view options and book.
The search form or results are not loading. What can I do?
Search tools are provided by our travel partners and need JavaScript. Try refreshing the page, switching off any content or script blocker for this site, or using a different browser. If a problem continues, please let us know through the Contact page.
How can I contact Lake Journey?
For genuine enquiries, partnerships and legal matters, please email us at lakejourney7@gmail.com or visit our Contact page. We cannot help with changes to existing bookings, as those are handled by the provider.
Who is behind Lake Journey?
Lake Journey is a UK-based travel comparison website. You can read more on our About Lake Journey page.